Privacy Notice
Your privacy is our priority. Learn how we collect, use, and protect
your personal information before our digital channels.
About This Privacy Notice
This Privacy Notice applies to the websites, patient portal and mobile application provided by University Hospital Sharjah.
The website is intended to provide information about our mission, vision, healthcare services, medical specialties, physicians, career opportunities, and more.
The patient portal and mobile application are intended to provide patients with secure access to their medical records, appointment booking services, and other healthcare-related features.
This notice explains how we (UHS) collect, store, and use personally identifiable information to deliver the services available on the UHS website, patient portal and mobile application. We may also use or disclose your health information to support our business operations, including evaluating and enhancing the safety and quality of the care we provide.
If there is any conflict between this Privacy Notice and the laws of the United Arab Emirates, the UAE laws shall take precedence.
What We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Demographic Data
First name, last name, username, date of birth, gender, nationality, passport details, Emirates ID information.
Contact Data
Billing address, delivery address, email address and telephone numbers.
Financial Data
Bank account and payment card details for transactions.
Transaction Data
Payment and service information about services purchased from us.
Technical Data
IP address, Browser information, device details, and system data.
Usage Data
Information about how you use our website, patient portal and service usage.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
Use and Disclosure of Information
The information you provide to us may be collected, processed, used, and disclosed for the following purposes:
Legal Requirements: We may disclose your health information when required by law, court order, or UAE regulatory obligations.
Communication: We may use your information to communicate with you regarding appointments, health-related services, and other relevant matters.
Healthcare Team: Data may be shared with healthcare professionals involved in your care team.
Service Enhancement: Technical data is collected to improve service quality and user experience.
e) We collect information regarding your purchases and use of services, including invoices, delivery information, and payment records.
f) Any feedback or comments you submit via our website may be collected and used to improve our services.
g) We gather information about your medical insurance to facilitate billing, claims processing, and reimbursements efficiently.
h) Any further details you have shared with us online on occasion, including through enquiry forms or service registrations.
Consent and Marketing
With your explicit consent, we may share your data with third parties for marketing purposes. You can withdraw this consent at any time by contacting us at Education.Dep@uhs.ae.
In the following cases, processing of personal data shall not be subject to consent:
- If the processing serves actual interest of the data subject but communicating with subject is impossible or difficult.
- If the processing is pursuant to another law or implementation of a previous agreement to which the subject is a party.
- The controller is a public entity, and the processing is required for security purposes or to satisfy judicial requirements.
- If processing of the data is necessary for the purposed of legitimate interest of the controller without prejudice to the rights and interests of the subject and provided that no sensitive data is processed.
By using the services offered through the UHS website, patient portal and mobile application you consent to the collection of information by us or any authorized third parties.
You can contact us by sending a message via the 'Contact' feature available on the UHS website.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Education.Dep@uhs.ae.
Content and Material
No part of the website's, patient portal and mobile application content may be copied, shared, reposted, or transmitted by visitors without UHS's express written permission.
Controlling your personal data
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Cookies
The following types of cookies may be used when you visit the site:
Security Cookies
Help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Third-Party Cookies
May be placed on your computer by companies that run certain services we offer. These can be manually disabled in your browser.
Important Disclaimers
Medical Records Disclaimer
The laboratory results and radiology reports available through our patient portal and mobile application are provided for convenience. While every effort is made to ensure accuracy, errors may occur. These results are not a substitute for consultation with your treating physician.
Security Disclaimer
Your trust in providing personal information is important to us, and we utilize commercially reasonable safeguards to protect it. However, no internet transmission or data storage method is entirely secure, and we cannot guarantee absolute security.
Please note that any medical information provided by University Hospital Sharjah, without an in-person consultation with a healthcare professional, is intended solely for educational purposes. Information shared via email should not be considered a substitute for a medical consultation. This service is not meant to replace a physician's independent judgment regarding the suitability or risks of any procedure for an individual patient. We strive to provide information that supports you in making informed healthcare decisions.
Additionally, this website contains links to external sites for the convenience of our patients and visitors. These sites are managed by third-party organizations, both public and private. We do not control, endorse, or guarantee the accuracy, relevance, timeliness, or completeness of the content found on these external websites.
Questions About Your Privacy?
If you have any questions about this Privacy Notice or wish to exercise your rights regarding your personal data, please contact us:
Policy Updates
Changes to this Privacy Notice may occur from time to time. To remain informed about our privacy policies, please review this notice whenever you visit the website.