Frequently Asked Questions
Find answers to common questions about our services, policies, and procedures. Browse by category or use our search to find exactly what you need.
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You can book an appointment online through our website, mobile application, via WhatsApp, or by calling our call center at +971 6 505 8555. Walk-ins are also accepted in most departments.
While some insurance plans may require referrals, in most cases, you can directly book an appointment with a specialist. Our staff will help you navigate this process.
Please bring your Emirates ID, insurance card, previous medical records (if any), and a list of current medications or allergies.
You can search for doctors by name or specialty on our website / mobile application. Each doctor's profile includes qualifications, experience, languages spoken, and patient reviews.
Yes, our consultants and specialists are licensed by UAE health authorities and many hold international board certifications.
Yes. UHS welcomes all patients — Emiratis, residents, and international visitors. Regardless of your nationality or background, you will receive high-quality, compassionate medical care tailored to your needs.
We recommend arriving at least 30 minutes before your scheduled appointment, especially if it's your first visit. This allows time for registration, insurance verification, and completing any necessary forms.
You can reschedule or cancel your appointment through the same booking channel. We kindly request a 24-hour notice to accommodate other patients.
Yes. We respect your comfort and preferences. You may request a male or female physician, especially in sensitive specialties like obstetrics, gynecology, or dermatology.